Our services
Guest communication
Fast, clear communication with guests at every stage of their stay.
Our team handles communication with guests at every stage of their stay, quickly and clearly.
It starts before arrival. Guests coming to Val d’Europe almost always ask the same questions: how to reach the parks, where to park, how far the RER station is, what to do on a rainy day. Answering upfront removes half the messages during the stay, and puts guests at ease before they have even set down their bags.
Check-in is either in person or via a secure key box, depending on the property and the arrival time. Flights and trains rarely run to plan: imposing a rigid arrival slot is the surest way to start a stay with friction. We stay reachable throughout the stay to answer guests’ questions.
After departure, we monitor the reviews published on each platform and reply to them. A lukewarm review nobody answers weighs on a listing for a long time; the same review answered calmly reads quite differently to the next traveller. It is also how the real irritants of a property surface — the ones an owner has stopped noticing.
You do not need to be available: that is precisely the point of entrusting your property to a local manager rather than running it yourself from a distance.
- Fast replies before, during and after the stay
- Check-in in person or via secure key box
- Guest support throughout the stay
- Reviews and feedback handled for you
Frequently asked questions
Do I need to stay reachable during stays?
No. Guests write to us, not to you. We contact you only when a decision is yours to make: damage, an unusual request, a repair to authorise.
How do guests check in?
In person or via a secure key box, depending on the property and the time. Late arrivals are common in Val d’Europe, between flights into Roissy and days that end at the park: a key box avoids imposing a slot.
Who replies to reviews on the platforms?
We do. Every review gets a reply, lukewarm ones included — those especially. You keep control: if you would rather answer a particular stay yourself, tell us.